Refund policy

Return Policy

Thank you for shopping with us! Because most of our products are made to order and personalized, we typically do not accept returns or exchanges for change of mind, preference changes, or errors in customization details provided by the customer.

Damaged, Defective, or Incorrect Items

We want you to love your order. If your item arrives damaged, defective, or incorrect due to an error on our end, we will make it right with a replacement or refund, depending on the situation.

Please email us at info@shopsaaz.com 7 days of delivery (or within 24 hours of pickup) with:

• Your order number
• A brief description of the issue
• Clear photos of the item
• If shipping damage is involved: photos of the packaging and shipping label

Once reviewed and confirmed, we’ll provide next steps and arrange a replacement or refund.

We value your business and appreciate your understanding of the policies that allow us to offer you high-quality, personalized products.

Natural Material & Handmade Variations (Not Considered Defects)

Our products use natural and handmade materials, so variations are normal and expected, including: wood grain/knots and stain tone variation, slate texture/color variation, and minor marks inherent to acrylic or glass manufacturing.

Care & Use

Damage caused by improper care or misuse (for example, soaking wooden boards, dishwasher use when not recommended, or exposure to extreme heat/moisture) is not covered.